Shipping Policy
We ship our products from the U.S., China, and India. The location depends on the product availability in our warehouse. We have also partnered with multiple shipping partners to serve you better worldwide. These companies include DHL, FedEx, USPS, and Aramex.
Note: The handling process takes up to 1-3 days as multiple orders from one customer may take up additional time to merge their orders.
Customized orders may take additional processing time and the delivery dates are subject to mock-up approval. If the uploaded image is not up to the printable standard and if artwork revisions are necessary, delivery dates may change. Before we process the order, we will send you an email with the mock-up of the requested customization. Upon approval, we will process the order.
Note: If you fail to approve the mock-up within 7 days, we will send out the order.
You can track your order directly from the website of the shipping company using the tracking number we provide to you. We are not liable for any transitional delays that occur due to the incomplete, misspelled, or missing address provided by the customer.
Note: We do not offer the facility to change your destination address once the product is shipped.
During the holiday season due to the increased number of parcels, courier companies like FedEx and DHL face difficulty in ensuring their normal delivery promise. Due to their transitional delay, the delivery may take a few more days to reach you.
Please contact us at [email protected] in case of any queries and we will be happy to answer back.
We have 3 types of shipping that are available for our customers according to their needs:
- Express shipping: 2-6 days
- Standard shipping: 6-9 days
- Economy shipping: 9-15 days
Note: customization usually takes 5-7 business days. Although, we understand emergency and uncertainty can arise so customers can take advantage of our 1-day priority printing service, simply email us to inquire about this service.
Check & Accept Your Package:
We always recommend our customers to check their packages upon arrival. At times, due to some unseen circumstances, there is a possibility of situations like wrong product delivery or damaged product. We try our best not to let any customer go through such a situation. Although to avoid this, please check your order first.
If you find any damage after accepting your package then it becomes your sole responsibility to file a claim. You must file this claim within 48 hours of accepting the package, after which birthday can coolers are not liable for any damaged products. In case, you receive the wrong product, you must reach out to us within 7 days of receiving the product. To file a claim, you must gather proof like images or videos of unboxing. To know more, read our return policy.
